Privacy Policy

Last Updated: 25 July 2026

Welcome to Paul Travels Shillong ("Paul Travels Shillong," "we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a secure, transparent, and responsible manner. This Privacy Policy describes how we collect, use, disclose, store, and protect your information when you access our website or use our travel and transportation services.

By accessing our website or booking our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Full name

• Mobile number

• Email address

• Pickup and drop-off locations

• Travel dates and itinerary details

• Hotel or accommodation details (where applicable)

• Special travel requests or preferences

• Communications made through our website, WhatsApp, telephone, or email

We may also automatically collect limited technical information such as your IP address, browser type, device information, and website usage data to improve website functionality and user experience.

2. Purpose of Data Collection

• Your personal information is collected and processed for legitimate business purposes, including:

• Processing and confirming travel bookings

• Providing transportation, tour, and related travel services

• Communicating booking confirmations, updates, and important notices

• Responding to enquiries and customer support requests

• Improving our website, services, and customer experience

• Preventing fraud, misuse, or unauthorized activities

• Complying with applicable legal and regulatory obligations

3. Sharing of Information

Paul Travels Shillong values your privacy. We do not sell, rent, lease, or trade your personal information to third parties for marketing purposes.

We may disclose your information only when necessary to:

• Facilitate your travel booking with our assigned drivers or trusted service partners

• Comply with legal obligations or lawful government requests

• Protect our legal rights, property, customers, or business interests

• Investigate suspected fraud or security incidents

4. Data Security

We implement appropriate administrative, technical, and organizational safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

While we strive to maintain the highest standards of security, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of your information.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, personalize your browsing experience, analyze visitor activity, and enhance our services.

You may modify your browser settings to decline cookies; however, certain features of the website may not function properly.

6. Third-Party Services

Our website may include links to third-party websites or services for your convenience. Paul Travels Shillong does not control and is not responsible for the privacy practices, content, or security of any third-party websites. We encourage users to review the privacy policies of such websites before providing any personal information.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with applicable legal requirements, resolve disputes, and enforce our agreements.

8. Your Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your personal information where legally permissible

• Withdraw consent where processing is based on consent

Requests may be submitted using the contact details provided below.

9. Children's Privacy

Our services are not intended for individuals under the age of 18 without the supervision or consent of a parent or legal guardian. We do not knowingly collect personal information from children.

10. Changes to this Privacy Policy

We reserve the right to amend or update this Privacy Policy at any time. Any revisions will become effective immediately upon publication on this website. Continued use of our website or services after changes are posted constitutes acceptance of the revised Privacy Policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Paul Travels Shillong

Shillong, Meghalaya, India

Email: paultravelsshillongtouristcabs@gmail.com

Phone / WhatsApp: +91 8787631589