Cancellation & Refund Policy

Effective Date: August 3, 2026

At Paul Travels Shillong, we understand that travel plans may change unexpectedly. This Cancellation & Refund Policy outlines the terms applicable to cancellations, amendments, and refunds for all bookings made with us. By confirming a booking, you acknowledge and agree to the following terms.

1. Booking Confirmation

A booking is considered confirmed only after the required advance payment or full payment has been received and a confirmation has been issued by Paul Travels Shillong.

2. Cancellation by the Customer

All cancellation requests must be submitted in writing via email or WhatsApp. The date on which we receive your cancellation request will determine the applicable cancellation charges.

Tour Packages

Cancellation PeriodCancellation Charges30 days or more before departure10% of the total package cost15–29 days before departure50% of the total package cost7–14 days before departure75% of the total package costLess than 7 days before departure or No-Show100% of the total package cost

3. Taxi & Cab Bookings

• Cancellation more than 72 hours before pickup: 10% administrative charge.

• Cancellation between 24 and 72 hours before pickup: 50% cancellation charge.

• Cancellation within 24 hours of pickup or No-Show: No refund.

If the journey has commenced, no refund will be issued for unused services or early termination of the trip.

4. Hotel Reservations

Hotel cancellation policies vary depending on the hotel and room type booked.

• Refunds will be processed according to the hotel's cancellation policy.

• Non-refundable hotel bookings cannot be cancelled or refunded.

• Peak season, long weekends, festivals, and promotional rates may carry 100% cancellation charges.

5. Sightseeing Tours & Activities

• Cancellation more than 48 hours before the scheduled activity may qualify for a partial refund, subject to supplier policies.

• Cancellation within 48 hours or failure to participate will attract 100% cancellation charges.

6. Flight, Train & Bus Tickets

Cancellation and refund rules for flights, trains, and buses are governed entirely by the respective airline, railway, or transport operator.

Paul Travels Shillong acts solely as a booking facilitator and is not responsible for the refund decisions or cancellation policies of third-party service providers.

7. Amendment of Bookings

Requests to change travel dates, hotels, vehicles, or itineraries are subject to availability and may incur additional charges imposed by hotels, transport providers, or other suppliers.

8. Cancellation by Paul Travels Shillong

If a tour or travel service is cancelled by Paul Travels Shillong due to operational reasons, you will be offered one of the following options:

• Rescheduling to another available departure date.

• A travel credit for future bookings.

• A refund for the affected services, where applicable.

9. Force Majeure

Paul Travels Shillong shall not be held liable for cancellations, delays, itinerary changes, or failure to provide services due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters

• Landslides

• Floods

• Earthquakes

• Heavy rainfall

• Political disturbances

• Government restrictions

• Road closures

• Pandemics or epidemics

• Strikes

• Civil unrest

In such circumstances, refunds will depend on the policies of the respective hotels, transport operators, and other service providers. Any unrecoverable expenses already incurred shall remain payable by the customer.

10. Refund Processing

Approved refunds will be processed within 7–14 business days from the date of approval. The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

Payment gateway charges, bank charges, taxes, permit fees, and other non-recoverable costs are non-refundable unless otherwise stated.

11. No-Show Policy

No refund shall be provided if the customer:

• Fails to arrive at the designated pickup location.

• Misses the scheduled departure.

• Chooses not to use any booked services.

• Leaves the tour before its completion.

Unused services are non-refundable.

12. Contact Information

For cancellations, amendments, or refund-related queries, please contact:

Paul Travels Shillong
Shillong, Meghalaya, India

We recommend notifying us as early as possible if your travel plans change, as earlier cancellations generally result in lower cancellation charges.v